{"id":34,"date":"2023-08-30T06:34:57","date_gmt":"2023-08-30T06:34:57","guid":{"rendered":"https:\/\/zanna.novaworks.net\/?page_id=34"},"modified":"2024-12-20T20:31:38","modified_gmt":"2024-12-20T19:31:38","slug":"faqs","status":"publish","type":"page","link":"https:\/\/chezmayo.com\/?page_id=34","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"34\" class=\"elementor elementor-34\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7e6691 e-flex e-con-boxed kitify-col-width-auto-no ignore-docs-style-no kitify-disable-relative-no e-root-container elementor-top-section e-con e-parent\" data-id=\"c7e6691\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdd1b57 kitify-breadcrumbs-page-title-yes kitify-breadcrumbs-align-center elementor-widget kitify elementor-kitify-breadcrumbs\" data-id=\"cdd1b57\" data-element_type=\"widget\" data-widget_type=\"kitify-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"kitify-breadcrumbs\">\n\t\t<div class=\"kitify-breadcrumbs__content\">\n\t\t<div class=\"kitify-breadcrumbs__wrap\"><div class=\"kitify-breadcrumbs__item\"><a href=\"https:\/\/chezmayo.com\/\" class=\"kitify-breadcrumbs__item-link is-home\" rel=\"home\" title=\"Home\">Home<\/a><\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-703882f e-flex e-con-boxed kitify-col-width-auto-no ignore-docs-style-no kitify-disable-relative-no e-root-container elementor-top-section e-con e-parent\" data-id=\"703882f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3441bb1 e-con-full e-flex kitify-col-width-auto-no ignore-docs-style-no kitify-disable-relative-no e-con e-child\" data-id=\"3441bb1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7f3759 elementor-invisible kitify-has-entrance-animation elementor-widget elementor-widget-accordion\" data-id=\"d7f3759\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;kitifyShortFadeInUp&quot;}\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2261\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2261\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-2_small-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-2_small-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">1. Quels sont les modes de paiement accept\u00e9s ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2261\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2261\"><p>Nous acceptons les paiements via :<\/p><ul><li><strong>Orange Money<\/strong><\/li><li><strong>Wave<\/strong><\/li><li><strong>Esp\u00e8ces \u00e0 la livraison<\/strong><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2262\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2262\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-2_small-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-2_small-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">3. Dans quels d\u00e9lais puis-je recevoir ma commande ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2262\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2262\"><p>Les d\u00e9lais de livraison sont les suivants :<\/p><ul><li><strong>Dakar et banlieue<\/strong> : Livraison sous 24 \u00e0 48 heures apr\u00e8s confirmation de la commande.<\/li><li><strong>R\u00e9gions<\/strong> : Livraison sous 3 \u00e0 5 jours ouvr\u00e9s.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2263\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2263\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-2_small-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-2_small-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">5. Puis-je \u00e9changer ou retourner un article ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2263\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2263\"><p>Les \u00e9changes ou retours sont possibles dans un d\u00e9lai de 7 jours apr\u00e8s r\u00e9ception, \u00e0 condition que l\u2019article soit dans son \u00e9tat d\u2019origine (non utilis\u00e9 et avec son emballage intact). Les frais de retour sont \u00e0 votre charge.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2264\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2264\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-2_small-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-2_small-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">7. Que faire si je n\u2019ai pas re\u00e7u ma commande ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2264\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2264\"><p>Si votre commande n\u2019est pas arriv\u00e9e dans les d\u00e9lais indiqu\u00e9s, veuillez nous contacter imm\u00e9diatement via notre service client. Nous ferons le n\u00e9cessaire pour r\u00e9soudre le probl\u00e8me.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"1. Quels sont les modes de paiement accept\\u00e9s ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Nous acceptons les paiements via :<\\\/p><ul><li><strong>Orange Money<\\\/strong><\\\/li><li><strong>Wave<\\\/strong><\\\/li><li><strong>Esp\\u00e8ces \\u00e0 la livraison<\\\/strong><\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"3. Dans quels d\\u00e9lais puis-je recevoir ma commande ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Les d\\u00e9lais de livraison sont les suivants :<\\\/p><ul><li><strong>Dakar et banlieue<\\\/strong> : Livraison sous 24 \\u00e0 48 heures apr\\u00e8s confirmation de la commande.<\\\/li><li><strong>R\\u00e9gions<\\\/strong> : Livraison sous 3 \\u00e0 5 jours ouvr\\u00e9s.<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"5. Puis-je \\u00e9changer ou retourner un article ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Les \\u00e9changes ou retours sont possibles dans un d\\u00e9lai de 7 jours apr\\u00e8s r\\u00e9ception, \\u00e0 condition que l\\u2019article soit dans son \\u00e9tat d\\u2019origine (non utilis\\u00e9 et avec son emballage intact). Les frais de retour sont \\u00e0 votre charge.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"7. Que faire si je n\\u2019ai pas re\\u00e7u ma commande ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Si votre commande n\\u2019est pas arriv\\u00e9e dans les d\\u00e9lais indiqu\\u00e9s, veuillez nous contacter imm\\u00e9diatement via notre service client. Nous ferons le n\\u00e9cessaire pour r\\u00e9soudre le probl\\u00e8me.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21c0d0c e-con-full e-flex kitify-col-width-auto-no ignore-docs-style-no kitify-disable-relative-no e-con e-child\" data-id=\"21c0d0c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82984ca elementor-invisible kitify-has-entrance-animation elementor-widget elementor-widget-accordion\" data-id=\"82984ca\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;kitifyShortFadeInUp&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1361\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1361\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-2_small-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-2_small-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">2. Combien co\u00fbte la livraison ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1361\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1361\"><ul><li>\u00c0 <strong>Dakar<\/strong> : 2 000 FCFA<\/li><li>En <strong>banlieue<\/strong> : 3 000 FCFA<\/li><li>Dans les <strong>r\u00e9gions<\/strong> : 3 500 FCFA<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1362\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1362\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-2_small-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-2_small-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">4. Comment passer une commande ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1362\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1362\"><p>Vous pouvez passer votre commande directement sur notre site ou via nos r\u00e9seaux sociaux en nous envoyant un message. Une fois la commande valid\u00e9e, nous vous contactons pour confirmer les d\u00e9tails et le mode de paiement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1363\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1363\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-2_small-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-2_small-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">6. Proposez-vous des services de personnalisation ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1363\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1363\"><p>Oui, certains de nos produits peuvent \u00eatre personnalis\u00e9s sur demande. Contactez-nous pour plus de d\u00e9tails et les options disponibles.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1364\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1364\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-2_small-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-2_small-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">8. Quels sont vos horaires de service ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1364\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1364\"><p>Nous sommes disponibles du lundi au samedi, de 9h \u00e0 22h<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"2. Combien co\\u00fbte la livraison ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul><li>\\u00c0 <strong>Dakar<\\\/strong> : 2 000 FCFA<\\\/li><li>En <strong>banlieue<\\\/strong> : 3 000 FCFA<\\\/li><li>Dans les <strong>r\\u00e9gions<\\\/strong> : 3 500 FCFA<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"4. Comment passer une commande ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Vous pouvez passer votre commande directement sur notre site ou via nos r\\u00e9seaux sociaux en nous envoyant un message. Une fois la commande valid\\u00e9e, nous vous contactons pour confirmer les d\\u00e9tails et le mode de paiement.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"6. Proposez-vous des services de personnalisation ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Oui, certains de nos produits peuvent \\u00eatre personnalis\\u00e9s sur demande. Contactez-nous pour plus de d\\u00e9tails et les options disponibles.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"8. Quels sont vos horaires de service ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Nous sommes disponibles du lundi au samedi, de 9h \\u00e0 22h<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home 1. Quels sont les modes de paiement accept\u00e9s ? Nous acceptons les paiements via : Orange Money Wave Esp\u00e8ces \u00e0 la livraison 3. Dans quels d\u00e9lais puis-je recevoir ma commande ? Les d\u00e9lais de livraison sont les suivants : Dakar et banlieue : Livraison sous 24 \u00e0 48 heures apr\u00e8s confirmation de la commande. R\u00e9gions : Livraison sous 3\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-34","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/chezmayo.com\/index.php?rest_route=\/wp\/v2\/pages\/34","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chezmayo.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chezmayo.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chezmayo.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chezmayo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=34"}],"version-history":[{"count":7,"href":"https:\/\/chezmayo.com\/index.php?rest_route=\/wp\/v2\/pages\/34\/revisions"}],"predecessor-version":[{"id":2604,"href":"https:\/\/chezmayo.com\/index.php?rest_route=\/wp\/v2\/pages\/34\/revisions\/2604"}],"wp:attachment":[{"href":"https:\/\/chezmayo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=34"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}